Payment Policy

Welcome to FivePavilion

At FivePavilion, we are committed to providing a secure, convenient, and transparent shopping experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we use to protect your personal and financial information. By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

For your convenience, FivePavilion accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments must be successfully completed and authorized before an order is processed and prepared for shipment.

Secure Payment Processing

Protecting your personal and financial information is one of our highest priorities. All payment transactions are secured using Secure Socket Layer (SSL) encryption and processed through trusted payment providers that comply with industry-recognized security standards.

FivePavilion does not store your complete credit or debit card information on our servers. Your payment details are securely encrypted and handled by certified payment processors.

Payment Authorization and Verification

Every transaction is subject to payment authorization and verification by your bank, card issuer, or payment provider. In some cases, additional verification may be required to protect against unauthorized transactions and reduce the risk of fraud.

Orders are processed only after payment has been successfully authorized.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your purchase details and order information.

If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, contact our customer support team for assistance.

Pricing and Currency

All prices displayed on the FivePavilion website are listed in U.S. Dollars (USD).

Any applicable taxes or additional charges will be clearly displayed during the checkout process before you complete your purchase.

Failed or Declined Payments

A payment may be declined for several reasons, including but not limited to:

• Insufficient funds
• Incorrect payment information
• Expired or restricted payment card
• Security verification failure
• Bank authorization issues
• Payment provider restrictions

If your payment is declined, please verify your payment information, contact your financial institution if necessary, or use another accepted payment method before placing your order again.

Refund Processing

If a refund is approved in accordance with our Return Policy, it will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 1–2 business days after the returned item has been received and inspected. Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Fraud Prevention Policy

FivePavilion is committed to maintaining a safe and secure shopping environment. To help prevent fraudulent or unauthorized transactions, we actively monitor orders for suspicious activity.

We reserve the right to review, delay, cancel, or refuse any order that cannot be successfully verified or appears to involve fraudulent activity. If necessary, we may contact you to request additional information to verify your identity or payment details before completing your order.

Customer Support

If you have any questions regarding payments, billing, refunds, or your order, our customer support team is here to help.

Phone: +1 785 587 8326

Email: support@fivepavilion.com

Business Hours:
Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Business Address:
2719 Anderson Ave
Manhattan, KS 66502
United States

Policy Updates

FivePavilion reserves the right to update or modify this Payment Policy at any time to reflect changes in our business operations, payment methods, legal requirements, or security practices. Any revisions will be posted on this page and will become effective immediately upon publication.