Return & Refund Policy

Thank you for shopping with FivePavilion. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include all original tags, accessories, manuals, and documentation.
• Not be damaged due to misuse, negligence, or improper handling.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Digital or downloadable products
• Personalized or custom-made items
• Clearance or final sale items
• Products damaged due to customer misuse
• Items returned without original packaging or essential components

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To assist with the review process, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

After reviewing your claim, we may offer a replacement, exchange, store credit, or full refund, as appropriate.

4. How to Request a Return

Before returning any product, you must contact our customer support team for return authorization and instructions.

You may contact us through:

Contact Us Page: https://fivepavilion.shop/contact-us/

Phone: +1 78 558 78326

Email: support@fivepavilion.com

Live Chat: Available through our website during business hours.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• The wrong item was shipped.

We recommend using a trackable shipping service, as FivePavilion cannot guarantee receipt of returned items lost during transit.

6. Inspection of Returned Products

All returned items will be inspected upon receipt.

We reserve the right to:

• Approve or deny return requests.
• Issue partial refunds when items are returned in a condition that reduces their value.
• Refuse returns that do not comply with this policy.

7. Refunds

Once your return has been received and inspected, you will be notified regarding the status of your refund.

If approved, your refund will be processed within 3 business days after inspection and approval of the returned item.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

8. Exchanges

If you would like to exchange a product, please contact our customer support team.

Exchanges are subject to:

• Product availability
• Approval of the returned item’s condition

If the requested replacement product is unavailable, a refund may be issued instead.

9. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

10. Refused Deliveries

If an order is refused or returned due to an incorrect address provided by the customer, any shipping and handling costs incurred may be deducted from the refund amount.

11. Chargebacks

Customers are encouraged to contact FivePavilion before initiating a chargeback with their payment provider.

Our customer support team will make every reasonable effort to resolve any concerns quickly and fairly.

12. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Changes will become effective immediately upon posting the updated policy on our website.

13. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

FivePavilion

Website: https://fivepavilion.shop/

Contact Us Page: https://fivepavilion.shop/contact-us/

Live Chat
Chat with us live for immediate assistance.

Phone
+1 78 558 78326

Email
support@fivepavilion.com

Business Address
2719 Anderson Ave
Manhattan, KS 66502
United States

Business Hours
Monday – Friday
9:00 AM – 7:00 PM (USA Time)

We appreciate your business and are committed to providing a positive shopping experience for every customer.